Service Design with AI

A project-based course that builds on the introduction to design in CS147 by focusing on advanced methods and tools for research, prototyping, and user interface design, integrating modern methods for using AI tools and designing for AI-integration. Studio based format with intensive coaching and iteration to prepare students for tackling real world design problems. The focus of CS247S is Service Design. In this course we will be looking at experiences that address the needs of multiple types of stakeholders at different touchpoints - digital, physical, and everything in between. If you have ever taken an Uber, engaged with your bank, or ordered a coffee through the Starbucks app, you have experienced a service that must have a coordinated experience for the customer, the service provider, and any other stakeholders involved. Student teams are paired with on-campus "clients" who offer services to Stanford constituents and work to solve a real design problems, learning how to integrate AI tools responsibly into their work. Projects can include work with the Stanford Office of Risk, Stanford Hospital, Cantor Art Museum, Branding, and more - past students had the opportunity to present work to the Stanford Board of Directors. Let's explore what specialized tools and processes are required to created these multi-faceted service interactions. This course takes place entirely in a class studio format; you must plan on attending every studio to take this class.